Qwest sucks ass. Remind me to post more about how Qwest sucks ass.

UPDATE: Ok, here’s the deal. I moved. Qwest only has 1.5Mbps here in SLP. Given their previous performance when I was supposed to be getting 7Mbps (I usually got about 2.5Mbps), that was just not an acceptable speed. So, I cancelled my service, as I could not get the same level of service at my new house. I had the “price for life” contract, but the rep assured me that the $200(!) cancellation fee would be waived because I could not get the same service.

Fast forward to a few weeks later, when lo and behold I get my final Qwest bill for $200. I called up customer service, and the woman I spoke with was less than sympathetic to my plight. She flat out refused my appeals. Fine. I call back the next day and get a much more personable rep. She is more receptive, and tells me that I should expect a check (I had to pay the final bill because it was already overdue) in the mail. I have not received it yet, but apparently it could take 4 weeks. I’ll follow up with a conclusion when I have one.

Bottom line: Qwest kinda sucks. Their DSL service sucks, and thier customer service is average. I don’t believe I’ll be going back to them unless I have no choice.